"This is real! I can’t believe it. I’m sitting here right now with the entire customer base and every account and I can really ask any question, even me...this is really, really, really good. This is going to change everything."

VP Marketing Strategy and Analysis, Global Retail Bank

Global Retail Bank Snapshot
Global Retail Bank is a leading retail and corporate banking arm of financial service lenders.  The division offers a wide array of banking, lending and investment services to individual consumers and small businesses up to $10 million in revenue.  They operate more than 1,000 branches worldwide with millions of customers.  Global Retail Bank's headquarters is located in New York, New York.
Challenge
Global Retail Bank's challenge was to lower the cost on legacy reporting. The chaotic use of spreadsheets and unmanageable processes created too many barriers for their decision makers due to the lack of access to key information.
Benefits
Global Retail Bank's turnaround time was reduced by 90% resulting in a cost reduction of 80%.  This provided the ability to get answers to questions that were not even possible to ask while using Cognos and BO.